Purchase Options Cancellation Policy

Solo Flowers

This policy explains how cancellations and changes apply to special purchase options offered by Solo Flowers, including subscriptions, pre-orders, and promotional purchase formats.

All purchase options are also subject to our Final Sale, No Returns, Perishable Goods, Refund, and Delivery policies.

Subscriptions (If Offered)

Subscriptions include recurring floral deliveries based on the frequency and schedule selected at checkout.

Each subscription order is prepared individually for its scheduled delivery date.

You may cancel or pause a subscription before the next scheduled order enters preparation.

Once preparation for a scheduled delivery has begun, that delivery is considered final sale and cannot be cancelled, refunded, or returned.

Payment details are stored securely by the applicable payment provider and charged for each scheduled delivery unless the subscription is cancelled or paused in advance.

Cancelling a subscription stops future eligible charges but does not cancel an order that has already entered preparation or fulfillment.

Pre-Orders

Pre-orders may be offered for limited-edition, seasonal, holiday, or future-availability floral products.

A pre-order may be cancelled only before the order enters preparation, sourcing, or fulfillment.

Once flowers or materials have been sourced specifically for the order, or preparation has begun, the pre-order is considered final sale.

Due to the perishable and made-to-order nature of floral products, fulfilled pre-orders are not eligible for return.

Any approved refund for a cancelled pre-order will be issued only before preparation begins and in accordance with our Refund, Returns & Order Policy.

Promotional Purchase Options

Solo Flowers may occasionally offer promotional purchase formats, discounted packages, recurring offers, advance reservations, or other special purchasing arrangements.

Payment authorization, delayed payment, or promotional pricing does not guarantee cancellation, return, or refund eligibility.

Once flowers have been sourced, prepared, delivered, or made available for pickup, the order is considered fulfilled and final sale.

Floral products cannot be returned after delivery or pickup under any promotional offer.

Promotional discounts, credits, or special pricing may be subject to separate terms stated at checkout or in the applicable promotion.

Order Changes

Requests to change a subscription delivery, pre-order, or promotional purchase must be submitted as soon as possible.

To request a change, call or text Solo Flowers at (302) 772-2737.

Requests may include changes to:

• Delivery date
• Delivery address
• Recipient information
• Card message
• Product selection
• Subscription schedule

Changes are not guaranteed once sourcing, preparation, or fulfillment has begun.

Any price difference, additional delivery charge, or other applicable fee must be paid before the change is confirmed.

Refund Timing

Approved refunds are returned to the original payment method whenever possible.

Processing times depend on the customer’s bank or payment provider and may take several business days after the refund is issued.

Solo Flowers is not responsible for delays caused by financial institutions or payment processors.

Important Notice

By selecting any purchase option from Solo Flowers, you acknowledge and agree that:

• Floral products are perishable and made to order.
• Cancellations are only available before sourcing or preparation begins.
• Orders that have entered preparation or fulfillment are final sale.
• Returns are not accepted after delivery or pickup.
• Cancelling a subscription does not cancel an order already in preparation.
• Any quality or fulfillment issue must be reported within 24 hours of delivery with clear photo documentation.