Shipping & Local Delivery Policy

Local Delivery Area

Solo Flowers provides local flower delivery based on the distance between our store and the delivery address.

Delivery eligibility, minimum order requirements, and delivery fees are calculated automatically at checkout using the address provided by the customer.

We currently offer local delivery within a radius of up to 60 miles. We do not offer nationwide shipping at this time.

Free Local Delivery

Orders over $150 may qualify for free local delivery when the delivery address is located within 20 miles of our store.

The free-delivery option must be displayed and applied at checkout for the order to qualify. If the order does not meet the applicable subtotal or distance requirements, the standard delivery fee for the corresponding delivery zone will apply.

Delivery Zones and Rates

Solo Flowers uses distance-based delivery zones. The delivery charge and minimum order requirement depend on the distance from our store to the delivery address.

Up to 2 miles

• $30 minimum order
• $8 delivery fee

Over 2 miles and up to 5 miles

• $30 minimum order
• $11 delivery fee

Over 5 miles and up to 10 miles

• $50 minimum order
• $20 delivery fee

Over 10 miles and up to 20 miles

• $50 minimum order
• $30 delivery fee

Over 20 miles and up to 25 miles

• $50 minimum order
• $35 delivery fee

Over 25 miles and up to 30 miles

• $50 minimum order
• $40 delivery fee

Over 30 miles and up to 40 miles

• $50 minimum order
• $55 delivery fee

Over 40 miles and up to 50 miles

• $50 minimum order
• $65 delivery fee

Over 50 miles and up to 60 miles

• $100 minimum order
• $100 delivery fee

Delivery availability, minimum order requirements, and final delivery fees are calculated automatically at checkout based on the delivery address.

Important Information About Delivery Fees

Delivery fees are distance-based service charges and are separate from the price of the floral arrangement.

Delivery fees cover transportation, driver time, handling, fuel, and order coordination.

A delivery fee is non-refundable once delivery has been attempted or completed, except where required by applicable law.

Delivery rates, minimum order requirements, and availability may change during major floral holidays or periods of unusually high demand.

Same-Day Delivery

Same-day delivery orders may be accepted until 6:00 PM, subject to:

• Product availability
• Delivery capacity
• Delivery distance
• Recipient availability
• Traffic and weather conditions

Placing an order before the same-day cutoff does not guarantee a specific delivery time.

Delivery Dates and Timeframes

Requested delivery dates and delivery windows are estimates and are not guaranteed unless explicitly confirmed by Solo Flowers.

Delivery timing may be affected by:

• Traffic conditions
• Severe weather
• Incorrect delivery information
• Restricted building access
• Recipient unavailability
• High seasonal order volume
• Major holidays such as Valentine’s Day and Mother’s Day

We will make reasonable efforts to deliver the order on the selected date.

Recipient Availability and Safe Drop

Customers are responsible for ensuring that:

• The delivery address is accurate and complete
• The recipient’s name and phone number are correct
• The recipient or an authorized person is available to receive the order when necessary
• Any building, gate, apartment, hospital, office, or reception instructions are provided at checkout

If the recipient is unavailable, Solo Flowers may, when reasonably appropriate:

• Leave the arrangement with a receptionist, front desk, concierge, neighbor, or authorized person
• Leave the arrangement in a reasonably safe location
• Contact the recipient or purchaser
• Return the arrangement for possible redelivery

The driver will determine whether a safe drop is appropriate based on the location, weather, arrangement condition, and available access.

Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate delivery information.

If delivery cannot be completed because of:

• An incorrect or incomplete address
• An incorrect recipient phone number
• Restricted building or gated-community access
• A closed business, school, hospital, or office
• Recipient refusal
• Recipient unavailability
• Missing apartment, suite, unit, or access information

the delivery may be considered attempted and the original delivery fee will not be refunded.

Redelivery may be offered at Solo Flowers’ discretion and may require an additional delivery fee. Redelivery is subject to product condition, driver availability, and the recipient’s location.

Hospitals, Hotels, Offices, Schools, and Gated Properties

Deliveries to hospitals, hotels, office buildings, schools, gated communities, and secured properties may be completed through a reception desk, security desk, concierge, designated receiving area, or authorized employee.

Solo Flowers is not responsible for delays or failed delivery caused by:

• Facility restrictions
• Security procedures
• Incorrect room or department information
• Recipient discharge or relocation
• Refusal by the facility to accept flowers
• Limited delivery hours

The customer should confirm that the facility accepts floral deliveries before placing the order.

Delivery Confirmation

Delivery confirmation may include:

• Order status updates
• Driver notes
• Time and date records
• Recipient or front-desk confirmation
• Delivery photographs
• Internal delivery logs

An order marked as Delivered is considered completed and is not eligible for cancellation or return.

Any quality or fulfillment issue must be reported according to our Refund, Returns & Order Policy.

Pickup Orders

Pickup orders must be collected during the scheduled pickup window.

Because flowers are prepared specifically for the selected pickup date and time, an order that is not collected may still be considered fulfilled.

Pickup orders that are not collected on time are not guaranteed to remain in their original condition, and Solo Flowers is not responsible for deterioration caused by delayed pickup.

Peak Dates and High-Volume Periods

During peak floral holidays and high-volume periods, including Valentine’s Day, Mother’s Day, graduation season, and other major occasions:

• Delivery times are estimates only
• Specific delivery times may not be available
• Same-day delivery may close earlier than usual
• Order changes may be limited
• Safe-drop delivery may be used more frequently
• Delivery routes may be adjusted
• Additional restrictions or fees may apply

Customers should place holiday orders as early as possible.

Customer Responsibility

By placing an order with Solo Flowers, you acknowledge and agree that:

• Delivery eligibility is determined by the delivery address
• Minimum order requirements depend on the delivery distance
• Delivery fees are calculated according to the applicable delivery zone
• Delivery times and windows are estimates
• Accurate recipient and delivery information must be provided
• Additional charges may apply for redelivery
• Delivery fees are non-refundable after an attempted or completed delivery, except where required by law
• Free delivery applies only when the order qualifies and the free-delivery option is applied at checkout