Refund policy
Refund, Returns & Order Policy
Final Sale & No Returns
All floral arrangements sold by Solo Flowers are final sale.
Due to the perishable, made-to-order nature of flowers, we do not accept returns of floral products once they have been delivered or picked up. Returned flowers cannot be restocked, resold, or reused for quality and safety reasons.
Any return request, if exceptionally approved, is subject to a 99% restocking fee. Any associated return or transportation costs are the responsibility of the customer.
Order Cancellation Policy
Once an order is placed, preparation begins immediately, and flowers are sourced specifically for your order.
Cancellations requested at least 72 hours before the scheduled delivery or pickup time may be approved for store credit only.
Cancellations requested within 72 hours of the scheduled delivery or pickup time are not eligible for a refund or store credit.
If an order is cancelled within 48 hours of purchase, and more than 72 hours before the scheduled delivery or pickup time, a full refund may be issued.
Orders placed for peak dates, including Valentine’s Day, Mother’s Day, and other major floral holidays, are final sale and cannot be cancelled once preparation has begun.
Order Changes & Delivery Updates
Requests to update delivery details, including the delivery address, recipient name, phone number, delivery instructions, or card message, must be made by phone at (302) 772-2737 as soon as possible.
Our customer care team is available Monday–Sunday, 10:00 AM–7:00 PM.
Requests made outside of business hours or close to the scheduled delivery time cannot be guaranteed.
Customers are fully responsible for providing accurate and complete delivery information at checkout.
Delivery & Fulfillment
An order is considered fulfilled once it has been delivered or made available for pickup at the scheduled time.
Delivery may be completed through a direct handoff or a safe drop when appropriate. Delivery attempts and confirmations may be documented with timestamps and photographs.
Orders marked as Delivered are not eligible for cancellation, return, or refund.
Same-day orders are accepted until 6:00 PM, subject to product availability, delivery capacity, and the recipient’s location.
Quality Issues & Claims Window
If there is an issue with your order, you must contact us within 1 day (24 hours) of delivery and provide clear photographs of the floral arrangement and its packaging.
You may contact us by phone at (302) 772-2737 or by email at soloflowersdelaware@gmail.com.
Because flowers are perishable, claims submitted after the 24-hour claims window will not be accepted.
When a verified issue is confirmed, resolution options may include, at our discretion:
- A replacement arrangement
- Store credit
- Partial credit
Refunds are issued only in cases of confirmed merchant error or where required by applicable law.
Substitutions & Natural Variations
Flowers are natural products and are subject to seasonal and local availability.
If specific flowers, greenery, containers, or decorative elements are unavailable, we may substitute them with products of equal or greater value while maintaining the arrangement’s overall design, color palette, size, and style as closely as reasonably possible.
Natural variations in flower size, color, shape, texture, and stage of bloom are expected and are not considered defects.
Important Notice
By placing an order with Solo Flowers, you acknowledge and agree that:
- All floral products are final sale.
- Floral products cannot be returned after delivery or pickup.
- Order changes and cancellations are subject to the conditions stated above.
- Any quality issue must be reported within 1 day (24 hours) of delivery and supported by clear photo documentation.
